FAQ
Please review our Luggage Policies.
We fly to over 50+ destination pairs across Jamaica. Check out some of the featured destinations where we fly.
Of course! If you do not see your departure or destination pairs, we can tailor a custom route for you. Just contact us and we can help.
Our team is hard at work with our partners to offer book-by-the-seat on select routes and experiences. Be sure to check our socials & blog for the launch of this game changing offering, coming in Q4 2022.
In the meantime, exclusive chartering allows you to reserve the entire helicopter; leaving at the specific time of your choosing, waiting for you if you're late (schedule permitting), and is available 7 days a week.
From time to time, your flight may be delayed due to weather, unforeseen mechanical issues, temporary flight restrictions, and airport/heliport congestion.
If your flight is canceled or delayed, you will be notified our team via email, text or phone call.
When you would be notified of changes to your flight
Captain’s Aviation will notify you of any delays or cancellations due to weather at least one hour prior to your scheduled departure time. For flights scheduled to depart prior to 9:00am on Monday mornings, Captain’s Aviation shall send notifications of weather delays or cancellations no later than 9:00pm on the preceding night.
Excessive Delays
In the event your helicopter is delayed more than 2 hours – you have the option of 1) booking on a different flight time at no additional charge or 2) canceling your flight and receiving a flight credit for use on another Captain’s Aviation flight. The cancellation Policy outlined in the Company’s Terms of Service shall apply to anyone canceling their tickets on a flight delayed less than 2 hours in this case.
Flight delayed less than 2 hours
If for any reason, your helicopter flight delayed (less than 2 hours) the Company will advise and reschedule your flight for the closest next available slot and inform you of your helicopter's current location and new estimated departure time. Flights rescheduled for an earlier departure time: If Captain’s Aviation has to move your flight to a time earlier than your scheduled departure time due to weather, unforeseen mechanical issues or Temporary Flight Restrictions and you are unable to make the newly scheduled flight, Captain’s Aviation will credit you for the originally-purchased fare.
Not a problem! You can always book multiple reservations using our booking form. If you have a group size that's larger than 8 people, give us a call and we can assist in special arrangements & pricing for your large group.
Flights are confirmed in the order they are received. Once your flight has found its place in the queue we will confirm it. Please be patient as we often have high flight volume, and will do our best to confirm your flight as soon as possible.
You can view our full cancellation policy in our Terms Of Service. If you should have any more questions, simply contact us.
We collect each traveler’s weight so that we can monitor the total weight load of each flight. This is a Jamaica Civil Aviation Authority (JCAA) regulation that must be met in order to ensure your safety and the safety of those flying with you. There is no defined weight limit per passenger, but there is an overall weight limit and distribution allocated on a per aircraft basis. We strictly adhere to this. Captain’s Aviation reserves the right to request a traveler change seats, shift flight times or purchase additional seats due to these regulations. This is a JCAA regulation that must be met in order to ensure your safety and the safety of those flying with you.
